Outage in Neon One

Neon CRM system slowdown

Resolved Minor

December 16, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging in and accessing specific features. We have identified a fix and are continuing to monitor the situation. Thank you for your patience and understanding.

Components affected

Neon One Neon CRM

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/16/2025 08:14PM

This issue has been resolved. We will continue to monitor to ensure this issue does not recur. Thank you again for your patience and understanding.

MONITORING 2 months ago - at 12/16/2025 05:22PM

A fix has been implemented and service has restored to normal response times. We are continuing to monitor the situation to ensure the issue does not recur. Thank you for your patience.

IDENTIFIED 2 months ago - at 12/16/2025 04:54PM

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