Outage in NetDocuments US

Microsoft Azure disruption

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted about 22 hours
Official incident page

Incident Report

We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.
Components affected
NetDocuments US Platform

Need to monitor NetDocuments US outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2025 04:19PM

Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time.

Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

MONITORING about 2 months ago - at 10/29/2025 09:55PM

Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours.
Many NetDocuments customers, however, are already reporting all components have returned to normal operation.

Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status

We will continue monitoring this situation closely and post additional updates here if anything changes.

IDENTIFIED about 2 months ago - at 10/29/2025 06:11PM

We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status

As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application.

Possible impacts may include:
PatternBuilder - Admin Apps Tab
PatternBuilder - Word Add-in
M365 Outlook Add-In
M365 Word Add-In
Chatlink
SetBuilder

We will continue to provide updates to this post as the Microsoft incident is updated.

Latest NetDocuments US outages

Service Impact - 6 days ago
Document access issues - about 1 month ago
Slow Response Times - about 2 months ago
Slow Response Times - 2 months ago
Slow Response Times - 2 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook