Outage in Netskope
Service Impact to DFW3 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident at the DFW3 data center that impacted multiple services including Advanced Analytics, CASB API Data Protection, Management Console WebUI, and several other core security services. The incident required infrastructure recovery and internal database restoration, with the WebUI service being restored first followed by other services. The issue was mitigated after 7.9 hours with continued monitoring, though SkopeIT was processing a backlog of events during recovery.
We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Advanced Analytics, Borderless WAN, CASB API Data Protection, Cloud Security Posture Management, Core Services, DEM, DSPM, Event Logging, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
about 1 month ago - at 03/06/2026 11:59PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
about 1 month ago - at 03/06/2026 11:39PM
Services recovered successfully. SkopeIT is currently processing a backlog of events
UPDATE
about 1 month ago - at 03/06/2026 09:36PM
The WebUI service has been restored.
UPDATE
about 1 month ago - at 03/06/2026 09:03PM
Netskope is actively engaged in the recovery of the internal databases
UPDATE
about 1 month ago - at 03/06/2026 07:57PM
Netskope is working on the recovery of the infrastructure before proceeding with service restoration
INVESTIGATING
about 1 month ago - at 03/06/2026 05:55PM
We are currently investigating this issue.
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