Outage in Netskope
Service Impact to all Management Planes(s).
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting all Management Planes for the Netskope Client service that lasted 23.5 hours. The root cause was identified as endpoint shutdowns during the upgrade process, which caused clients to become uninstalled or non-functional. The issue was mitigated by recommending clean reinstallation of the Netskope client to restore normal functionality.
We are investigating a service impacting incident at the all Management Plane(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 04/03/2026 12:57AM
Netskope continues to monitor for any future reoccurrences and is waiting for confirmation that the recommendation resolves the issue.
MITIGATED
2 days ago - at 04/02/2026 03:27PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
2 days ago - at 04/02/2026 03:16PM
Netskope has identified the root cause as an endpoint shutdown occurring during the upgrade process, which can result in the client becoming uninstalled or entering a non-functional state. As a mitigation, a clean installation of the Netskope client is recommended to restore normal functionality.
UPDATE
2 days ago - at 04/02/2026 01:51PM
Netskope continues to actively investigate the issue and is working to identify the root cause.
UPDATE
2 days ago - at 04/02/2026 12:28PM
Netskope continues to investigate the issue.
INVESTIGATING
2 days ago - at 04/02/2026 12:16PM
We are currently investigating this issue.
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