Outage in Netskope
Service Impact to BOM1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a 4.5-hour major incident affecting Cloud Firewall services at the BOM1 data center.** The BOM1 PoP was removed from NewEdge as a mitigation measure while a fix was developed and deployed; however, additional service interruptions emerged after an initial restoration attempt, requiring the PoP to be pulled from NewEdge a second time. The issue was fully resolved at 10:37 UTC on October 29, 2026, following a second fix deployment and confirmed stable monitoring.
We are investigating a service impacting incident at the BOM1 datacenter(s) for the following service(s) Cloud Firewall. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Cloud FirewallTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 10/29/2026 12:19PM
Netskope has implemented the necessary changes and restored the BOM1 PoP to NewEdge at 10:37 UTC. Following continued monitoring, the team has confirmed that the issue is fully resolved.
UPDATE
6 days ago - at 10/29/2026 10:11AM
Netskope has identified additional service interruptions affecting the Cloud Firewall services in BOM1. The PoP has been temporarily removed from NewEdge to mitigate the issue.
MITIGATED
6 days ago - at 10/29/2026 09:41AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
6 days ago - at 10/29/2026 09:34AM
Netskope has deployed and validated the fix in BOM1. The PoP has been restored to NewEdge.
UPDATE
6 days ago - at 10/29/2026 08:42AM
Netskope has disabled BOM1 PoP from NewEdge as a mitigation. A fix is being deployed, and the PoP will be restored after validation.
INVESTIGATING
6 days ago - at 10/29/2026 08:23AM
We are currently investigating this issue.
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