Outage in Netskope
Service Impact to QRO1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
**Netskope experienced a major service incident at the QRO1 data center lasting approximately 74 hours**, impacting multiple services including EProxy, Gateway, GRE, GSLB, IPSEC, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, and Secure Web Gateway. A fix was implemented and the issue mitigated on October 30, 2026, around 01:25 UTC. Netskope continued monitoring through Mexico business hours to confirm full resolution.
We are investigating a service impacting incident at the QRO1 datacenter(s) for the following service(s) EProxy, Gateway, GRE, GSLB, IPSEC, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Secure Web GatewayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 10/30/2026 04:22PM
Netskope will continue monitoring service stability during Mexico business hours today before confirming the issue as fully resolved.
MONITORING
5 days ago - at 10/30/2026 01:33AM
A fix has been implemented and we are monitoring the results.
MITIGATED
5 days ago - at 10/30/2026 01:25AM
The issue has been mitigated, we are continuing to monitor the results.
INVESTIGATING
5 days ago - at 10/30/2026 01:00AM
We are currently investigating this issue.
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