Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major incident at the SJC1 data center affecting CASB API Data Protection services, lasting approximately 12 hours. The issue was identified and actively remediated, with a mitigation implemented before a fix was deployed and placed under monitoring. The incident was resolved following the fix implementation with continued monitoring to confirm stability.
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope CASB API Data ProtectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 11/07/2026 07:44PM
A fix has been implemented and we are monitoring the results.
MITIGATED
4 days ago - at 11/07/2026 06:40PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
4 days ago - at 11/07/2026 05:50PM
Netskope is actively working on remediation. Further updates will follow.
INVESTIGATING
4 days ago - at 11/07/2026 02:53PM
We are currently investigating this issue.
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