Outage in Netskope
Service Impact to FRA2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope's FRA2 data center experienced a major incident lasting approximately 11 hours, impacting the Event Logging service. An event processing backlog accumulated during the outage before engineers implemented a fix that progressively reduced the backlog. The issue was fully mitigated following a monitoring period to confirm stability.
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Event LoggingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MITIGATED
1 day ago - at 11/09/2026 08:31PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
1 day ago - at 11/09/2026 07:50PM
A fix has been implemented and we are monitoring the results.
UPDATE
1 day ago - at 11/09/2026 07:05PM
Event processing backlog continues to decrease
UPDATE
2 days ago - at 11/09/2026 05:43PM
The event backlog has started to reduce
UPDATE
2 days ago - at 11/09/2026 04:55PM
Netskope continues to investigate the issue
INVESTIGATING
2 days ago - at 11/09/2026 04:06PM
We are currently investigating this issue.
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