Outage in Netskope
Service Impact to SJC2 Data Center.
Resolved Major
November 10, 2026 - Started about 17 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A major incident at Netskope's SJC2 data center disrupted the Management Console WebUI for approximately 3.2 hours. The issue was resolved through a failover procedure, after which telemetry confirmed no further problems and performance gradually recovered. The incident was declared mitigated following a period of continued monitoring.
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Components affected
Netskope Management Console WebUITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MITIGATED
about 14 hours ago - at 11/10/2026 10:36PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
about 16 hours ago - at 11/10/2026 09:15PM
A fix has been implemented and we are monitoring the results.
UPDATE
about 16 hours ago - at 11/10/2026 09:07PM
Netskope has successfully completed the failover, and our telemetry indicates no further issues. Customers should begin to see a gradual improvement in performance. We are still confirming the mitigation and will provide further updates as they become available.
INVESTIGATING
about 17 hours ago - at 11/10/2026 08:14PM
We are currently investigating this issue.
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