Netskope Outage History

Netskope experienced a major service incident affecting their Incident Management System across five datacenters: FRA2, SJC2, DFW3, ZUR2, and SIN2. The incident lasted 3.7 hours, with the scope expanding during investigation to include additional locations beyond the initially identified FRA2 datacenter. The issue was mitigated and a fix was implemented, followed by ongoing monitoring to ensure full service stability across all affected management planes.

Netskope experienced a major service incident at the LON2 data center affecting GRE, IPSEC, and Netskope Client services for 5.4 hours. The issue was mitigated by temporarily removing LON2 from the NewEdge traffic management system, then re-adding it once the problem was resolved. The incident was fully mitigated with continued monitoring to ensure service stability.

Netskope experienced a major service incident affecting the AM2 datacenter that impacted their Incident Management System. The service disruption lasted approximately 1.1 hours while the company investigated the issue. The incident was resolved after investigation, though specific technical details of the root cause and resolution were not detailed in the available updates.

Netskope experienced a connectivity issue where users connected to the CPT1 datacenter were unable to access the Management Console WebUI hosted in the ZUR2 datacenter. The incident affected access to the tenant management interface for approximately 3.5 hours. The issue was mitigated and Netskope continued monitoring to ensure stability.

Netskope experienced a major service incident affecting Core Services at their SJC1 datacenter. The incident impacted core functionality for users connected to that datacenter location. The service disruption lasted 1.9 hours before being resolved.

Netskope experienced a major service incident affecting the Management Console WebUI at the AM2 datacenter. The incident lasted 55 minutes and impacted users' ability to access the management interface. The issue was under investigation with the scope of impact being assessed during the outage.

Netskope experienced a major service incident at the IAD3 data center that impacted the Management Console WebUI for 5 hours. The incident affected users' ability to access the web-based management interface. The issue was resolved through an implemented fix and subsequent monitoring to ensure stability.

Netskope experienced a major service incident at the DFW3 data center that impacted multiple services including Advanced Analytics, CASB API Data Protection, Management Console WebUI, and several other core security services. The incident required infrastructure recovery and internal database restoration, with the WebUI service being restored first followed by other services. The issue was mitigated after 7.9 hours with continued monitoring, though SkopeIT was processing a backlog of events during recovery.

Netskope experienced a major service incident affecting Event Logging services at their FR4 datacenter for 2.8 hours. The incident impacted the availability of event logging functionality for users connected to that datacenter. The issue was resolved through an implemented fix, with the service returning to normal operation after monitoring confirmed the mitigation was successful.

Netskope experienced a major service incident affecting the FR4 data center, specifically impacting the Incident Management System. The issue was investigated, a fix was implemented, and the incident was mitigated after 2.7 hours with continued monitoring of the results.