Netskope Outage History

Netskope experienced a major service incident affecting NPA Gateway and NPA Stitcher services at the MAD1 datacenter in Madrid, Spain for 3.2 hours. As an interim measure, NPA service in MAD1 was temporarily disabled, causing new client connections to redirect to the nearest available data center. The issue was fully mitigated and all NPA services in the Madrid location were restored.

Netskope experienced a major service incident at the SIN2 data center affecting the Incident Management System and Management Console WebUI for 1.7 hours. The company identified the root cause and implemented mitigation measures, fully restoring IMS services while other affected services recovered progressively. All services were actively monitored during the recovery process.

Netskope experienced a major service incident affecting the Management Console WebUI at the AM2 datacenter. The incident lasted 2.6 hours, during which users were unable to access the management interface. Netskope identified the root cause, implemented mitigation measures, and restored service while continuing to monitor the situation.

Netskope experienced a major service incident at their FR4 datacenter affecting Data Protection and Incident Management System services. The outage lasted approximately 2.3 hours before being mitigated. The company investigated the issue and continued monitoring after implementing the fix.

Netskope experienced a major service incident at the BOM1 datacenter affecting NPA Gateway, NPA Stitcher, and Private Access services for 3.6 hours. The root cause was identified as a Load Balancer component issue, which required optimization work that caused potential disconnections for publishers connected to the BOM1 point of presence. All services auto-recovered, and further optimization work was scheduled for off-business hours to prevent additional disruptions.

Netskope experienced a major service incident at the SJC1 datacenter affecting the Incident Management System for 34.7 hours. The company implemented a mitigation strategy across impacted service hosts, though initial fixes experienced some recurrence before stabilizing. All services returned to normal parameters with continued monitoring confirming system stability.

Netskope experienced a major service incident at the FRA2 datacenter that impacted NSClient downloads for 3.3 hours. The company identified the root cause and implemented a fix, with the issue being mitigated and moved to monitoring status.

Netskope experienced a major service incident affecting the AM2 data center and its Incident Management System. The outage lasted approximately 1.5 hours, during which users likely experienced disruptions to incident management capabilities. The issue was resolved through an implemented fix, with the service returning to normal operation after a monitoring period.

Netskope experienced a major service incident affecting IPSec connectivity across all data center Points of Presence (PoPs) for 72.4 hours. The incident caused IPSec tunnel disruptions and required a complete rollback of affected nodes, followed by redeployment and rebalancing activities that caused temporary tunnel flapping during recovery. The issue was resolved through systematic rollback across all PoPs, redeployment of IPSec services in impacted data centers, and completion of tunnel rebalancing operations.

Netskope experienced a major service incident affecting the FR4 data center, specifically impacting the Incident Management System. The service disruption lasted 30 minutes while the company investigated and resolved the issue. The incident affected users' ability to access incident management functionality during this timeframe.