Netskope Outage History

Netskope experienced a major service incident affecting all MPs datacenters, impacting the DEM service and Management Console WebUI. The incident lasted 4.8 hours before being mitigated through an implemented fix. The service provider investigated the issue, deployed a resolution, and continued monitoring to ensure stability.

Netskope experienced a major service incident affecting their SJC1 data center, impacting the Incident Management System, Management Console WebUI, and Event Logging services. The incident lasted 1.1 hours while the team investigated and resolved the issue. Multiple core management and logging functions were disrupted during this timeframe.

Netskope experienced a major service incident at the SJC1 datacenter affecting Core Services, caused by an application configuration update deployed earlier in the week. The issue was mitigated after 11.6 hours through a rollback of the problematic configuration changes, with clients automatically receiving the updated configuration once the rollback was completed.

Netskope experienced a major service incident affecting their AM2 data center and Incident Management System for 1.2 hours. The company investigated the issue, implemented a fix, and successfully mitigated the problem. Service was restored and remained under monitoring to ensure stability.

Netskope experienced a major service incident at the SIN2 datacenter affecting Core Services, Event Logging, Incident Management System, and Management Console WebUI. The incident lasted 2.4 hours, during which Netskope identified the root cause and applied a fix to resolve the service disruption.

Netskope experienced a major service incident affecting their DEM (Digital Experience Monitoring) service across all MPs datacenters for 4.7 hours. The incident impacted service availability and functionality for users relying on the DEM service. The issue was resolved through implemented fixes and subsequent monitoring to ensure stability.

Netskope experienced a major service incident affecting Core Services at the ZUR2 datacenter that lasted 7.3 hours. The incident impacted users' access to core Netskope functionality through that datacenter. A fix was implemented and the issue was mitigated after extensive investigation and monitoring.

Netskope experienced a major service incident affecting Microsoft Teams upload traffic across all data centers for 3.9 hours. The issue impacted the Secure Web Gateway service, preventing users from successfully uploading files and images through Teams. Netskope identified the root cause and deployed the necessary changes to resolve the problem, restoring normal Teams upload functionality for all affected users.

Netskope experienced a major service incident affecting their SJC1 data center, specifically impacting the Incident Management System. The incident lasted 2.1 hours and was resolved through an implemented fix, with the service returning to normal operation under continued monitoring.

Netskope experienced a major service incident affecting NPA Gateway and NPA Stitcher services at the MAD1 datacenter in Madrid, Spain for 3.2 hours. As an interim measure, NPA service in MAD1 was temporarily disabled, causing new client connections to redirect to the nearest available data center. The issue was fully mitigated and all NPA services in the Madrid location were restored.