Netskope Outage History

Netskope experienced a major service incident affecting IPSec connectivity across all data center Points of Presence (PoPs) for 72.4 hours. The incident caused IPSec tunnel disruptions and required a complete rollback of affected nodes, followed by redeployment and rebalancing activities that caused temporary tunnel flapping during recovery. The issue was resolved through systematic rollback across all PoPs, redeployment of IPSec services in impacted data centers, and completion of tunnel rebalancing operations.

Netskope experienced a major service incident affecting the FR4 data center, specifically impacting the Incident Management System. The service disruption lasted 30 minutes while the company investigated and resolved the issue. The incident affected users' ability to access incident management functionality during this timeframe.

Netskope experienced a major service incident at the SIN2 datacenter that impacted Event Logging services for 4.9 hours. The company identified the root cause, applied a fix to mitigate the impact, and resolved the issue, though it required an additional 3 hours for processing lag to fully clear.

Netskope experienced a major service incident affecting the MEL2 data center that impacted Advanced Analytics and DEM services for 48 minutes. The company investigated the issue affecting these core services. The incident was resolved after the 48-minute duration.

Netskope experienced a major service incident affecting their Cloud Access Security Broker service across all MPs datacenters for 119 hours. The issue was caused by a code regression from a recent deployment that resulted in API subscription errors. The vendor implemented a temporary mitigation after approximately 64 hours, then released a permanent fix that successfully resolved all API subscription errors.

Netskope experienced a major service incident affecting all Management Planes for the Netskope Client service that lasted 23.5 hours. The root cause was identified as endpoint shutdowns during the upgrade process, which caused clients to become uninstalled or non-functional. The issue was mitigated by recommending clean reinstallation of the Netskope client to restore normal functionality.

Netskope experienced a major service incident at their SV5 datacenter that impacted CASB API Data Protection, Event Logging, and Management Console WebUI services for 7.5 hours. The company implemented a mitigation strategy that restored all affected nodes to online status. The issue was fully mitigated with continued monitoring to ensure service stability.

Netskope's ICN1 data center experienced a major service incident that disrupted the Secure Web Gateway service for 11.3 hours. The issue was caused by problems with transit partners and required coordination with carrier partners to resolve. The incident was mitigated and the ICN1 Point of Presence was successfully reinstated into the NewEdge traffic management system.

Netskope experienced a major service incident at their AM2 data center that impacted the Incident Management System. The outage lasted 2.1 hours before being mitigated. The service provider continues to monitor the system following the resolution.

Netskope experienced a major service incident affecting their Secure Web Gateway (SWG) service for 2.4 hours. The company identified the root cause and successfully implemented mitigation steps, starting with the MEL2 management point before rolling out the fix across all remaining management points. The issue was resolved through these systematic mitigation measures.