Outage in New Relic

New Relic UI Irregularities in US/EU Region

Resolved Major
August 03, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/03/2024 11:44PM

Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.

MONITORING 4 months ago - at 08/03/2024 11:31PM

We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.

MONITORING 4 months ago - at 08/03/2024 11:18PM

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

MONITORING 4 months ago - at 08/03/2024 10:54PM

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

MONITORING 4 months ago - at 08/03/2024 10:28PM

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

MONITORING 4 months ago - at 08/03/2024 10:03PM

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

IDENTIFIED 4 months ago - at 08/03/2024 09:24PM

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

IDENTIFIED 4 months ago - at 08/03/2024 08:43PM

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

INVESTIGATING 4 months ago - at 08/03/2024 08:15PM

We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.

INVESTIGATING 4 months ago - at 08/03/2024 07:46PM

We are continuing to investigate the issue.

INVESTIGATING 4 months ago - at 08/03/2024 07:22PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/03/2024 07:09PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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