Outage in New Relic

Intermittent API and UI Irregularities - US and EU Region

Resolved Minor

September 26, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

Need to monitor New Relic outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including New Relic, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Components affected

New Relic Serverless UI : US New Relic Alerts UI : US New Relic Logs UI : US New Relic Infrastructure UI : US New Relic Incident Intelligence : US New Relic Browser UI : US New Relic Mobile UI : US New Relic Proactive Detection : US New Relic Synthetics UI : US New Relic Dashboards UI : US New Relic AWS Lambda Integration : US New Relic APM UI : US New Relic Infrastructure UI : Europe New Relic Serverless UI : Europe New Relic Browser UI : Europe New Relic Synthetics UI : Europe New Relic Mobile UI : Europe New Relic AWS Lambda Integration : Europe New Relic Dashboards UI : Europe New Relic Incident Intelligence : Europe New Relic Logs UI : Europe New Relic APM UI : Europe New Relic Proactive Detection : Europe New Relic Alerts UI : Europe

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 09/27/2024 02:20AM

Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Relic UI. We resolved this issue and services have returned to normal operations. Data ingest and alert notifications were not impacted.

INVESTIGATING 3 months ago - at 09/27/2024 12:32AM

We are starting to see signs of recovery and teams are continuing to monitor.

Some customers in the US and EU region may have experienced intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time.

INVESTIGATING 3 months ago - at 09/26/2024 11:07PM

We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

INVESTIGATING 3 months ago - at 09/26/2024 09:57PM

INVESTIGATING 3 months ago - at 09/26/2024 08:50PM

Some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

INVESTIGATING 3 months ago - at 09/26/2024 08:06PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/26/2024 07:40PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Latest New Relic outages

UI Irregularities - 4 days ago

Potential Service Interruption - 12 days ago

Delayed alert notifications for the EU region - 17 days ago

Potential Service Interruption - 17 days ago

Alerts UI Irregularities - US region - 20 days ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE