Outage in New Relic

Data Processing and Alerts Delays in EU Region

Resolved Minor
November 01, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.
Components affected
New Relic Browser Alert Notifications : Europe New Relic Dashboards UI : Europe New Relic Synthetics Alert Notifications : Europe New Relic NRQL Alerts : Europe New Relic Logs Alert Notifications : Europe New Relic Infrastructure Alert Notifications : Europe New Relic Serverless Alert Notifications : Europe New Relic Mobile Alert Notifications : Europe New Relic APM Alert Notifications : Europe
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/01/2024 03:11AM

Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data.

The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

MONITORING about 1 month ago - at 11/01/2024 02:34AM

We are seeing signs of recovery and will continue to monitor affected services.

IDENTIFIED about 1 month ago - at 11/01/2024 02:09AM

Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

INVESTIGATING about 1 month ago - at 11/01/2024 01:41AM

We are continuing to investigate this interruption with our cloud provider.

INVESTIGATING about 1 month ago - at 11/01/2024 01:09AM

Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data.

We are investigating this interruption and have escalated to our cloud provider.

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