Outage in New Relic

UI Irregularities

Resolved Major
December 18, 2024 - Started 4 days ago - Lasted 33 minutes
Official incident page

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Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Components affected
New Relic APM UI : US New Relic Alerts UI : US New Relic Incident Intelligence : US New Relic Serverless UI : US New Relic Mobile UI : US New Relic Logs UI : US New Relic Proactive Detection : US New Relic AWS Lambda Integration : US New Relic Synthetics UI : US New Relic Dashboards UI : US New Relic Infrastructure UI : US New Relic Browser UI : US
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 09:47AM

Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

INVESTIGATING 4 days ago - at 12/18/2024 09:34AM

Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time.

If you would like to create a support case linked to this issue please send an email to servicestatus@newrelic.com and a support case will be created for you.

INVESTIGATING 4 days ago - at 12/18/2024 09:24AM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

INVESTIGATING 4 days ago - at 12/18/2024 09:18AM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

source IsDown New Relic service outage and SSL errors Reports started 3 minutes before official outage was reported

Users face 'ERR_SSL_VERSION_OR_CIPHER_MISMATCH' when accessing New Relic, revealing SSL protocol issues. Additionally, dashboard shows zero throughput despite active servers, indicating potential data push issues by the agent.

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