Outage in Nexcess
Tickets Missing in Customer Portal
Resolved Minor
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Outage Details
Our team is investigating reports of tickets missing from customer's portals. This seems to be isolated to tickets that are created from our ticket system first by our technicians. While those tickets appear to be missing from the customer portal, the email responses are working.
Creating a ticket from inside the customer portal first is currently working normally and as expected.
Our team is currently investigating what is causing this. All customers should continue to open tickets from inside their portal at this time.
We will provide more information as we have it.
Components affected
Nexcess TicketsLatest Updates ( sorted recent to last )
IDENTIFIED
about 3 years ago - at 07/05/2022 02:11PM
The underlying issue has been identified and a fix is scheduled for release following testing.
INVESTIGATING
about 3 years ago - at 07/05/2022 12:44PM
The issue impacting ticket visibility is isolated to a particular internal workflow our developers are actively digging into. Additional updates will be provided as new information becomes available.
INVESTIGATING
over 3 years ago - at 07/04/2022 03:58PM
Our team is investigating reports of tickets missing from customer's portals. This seems to be isolated to tickets that are created from our ticket system first by our technicians. While those tickets appear to be missing from the customer portal, the email responses are working.
Creating a ticket from inside the customer portal first is currently working normally and as expected.
Our team is currently investigating what is causing this. All customers should continue to open tickets from inside their portal at this time.
We will provide more information as we have it.
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