Outage in Nexcess
Nexcess Support Chat degraded
Resolved Minor
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Outage Details
Our teams are currently investigating an issue with the Support Chat.
We will update the status post as soon as we have more information.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Components affected
Nexcess ChatsLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 10/09/2022 04:40PM
We are continuing to monitor for any further issues.
MONITORING
almost 3 years ago - at 10/09/2022 12:16PM
We are continuing to monitor for any further issues.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, ticket via client portal, or call toll-free at 866-639-2377 or +1.517.322.0434 (international).
MONITORING
almost 3 years ago - at 10/09/2022 12:43AM
Our Teams have implemented a fix and are now monitoring system.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, ticket via client portal, or call toll-free at 866-639-2377 or +1.517.322.0434 (international).
IDENTIFIED
almost 3 years ago - at 10/09/2022 12:26AM
Our developers have identified the Support Chat issue and working towards a fix. At this time the chat functionality is still working inconsistently. We will provide additional updates as we receive additional information.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
INVESTIGATING
almost 3 years ago - at 10/08/2022 12:19PM
We are continuing to investigate this issue at this time.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
INVESTIGATING
almost 3 years ago - at 10/08/2022 02:36AM
We are continuing to investigate this issue at this time. For urgent issues please reach out to our Support team directly via email, ticket, or telephone.
INVESTIGATING
almost 3 years ago - at 10/08/2022 01:29AM
Our teams are currently investigating an issue with the Support Chat.
We will update the status post as soon as we have more information.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
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