Outage in Nexcess

Incoming Phone Call Issues

Resolved Minor
February 01, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team is investigating an issue with our phone system at this time. They are diligently working on this and we will update this status with more information when we have it. In the mean time if calls are not working please feel free to contact us via live chat or ticket from your account or at support@nexcess.net.
Components affected
Nexcess Phones
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/01/2023 06:02PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/01/2023 05:40PM

Nexcess Engineering teams have resolved the issues with our phone system and they are actively monitoring our systems. Inbound calls to our Support team should be working again at this time.

If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

INVESTIGATING over 2 years ago - at 02/01/2023 04:34PM

Our team is investigating an issue with our phone system at this time. They are diligently working on this and we will update this status with more information when we have it.

In the mean time if calls are not working please feel free to contact us via live chat or ticket from your account or at support@nexcess.net.

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