Outage in Nexcess

Service Interruption, Subset of Dedicated Physical Servers, us-midwest-1

Resolved Major
September 07, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently affecting a service interruption to a subset of dedicated physical servers in our us-midwest-1 (Southfield, MI) data center. Nexcess Data Center Engineers have been engaged and are working to return service as quickly as possible. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net - Phone: 1-866-639-2377, 1-313-279-0722 (international). We appreciate your continued patience as our Engineering teams work to resolve the issue.
Components affected
Nexcess Southfield, MI (MEL)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/07/2023 07:22PM

This incident is now resolved

INVESTIGATING about 2 years ago - at 09/07/2023 06:09PM

Nexcess Data Center Engineers have returned service to all affected servers. We are actively monitoring the environment to ensure there is no further service impact. We will provide further updates as they become available.

INVESTIGATING about 2 years ago - at 09/07/2023 05:59PM

We are currently affecting a service interruption to a subset of dedicated physical servers in our us-midwest-1 (Southfield, MI) data center. Nexcess Data Center Engineers have been engaged and are working to return service as quickly as possible.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your continued patience as our Engineering teams work to resolve the issue.

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