Outage in Nexcess

Service Interruption, Subset of Cloudflare based Websites

Resolved Major
September 08, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Need to monitor Nexcess outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Nexcess, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an interruption in service for customer websites which use Cloudflare. This issue appears limited in scope to visitors from the UK accessing a website hosted on any Nexcess platform, where that website uses Cloudflare or Nexcess Performance Shield. Nexcess Systems Engineers are engaged and are working to restore service as quickly as possible. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net - Phone: 1-866-639-2377, 1-313-279-0722 (international). We appreciate your understanding and patience as we work to resolve the issue.
Components affected
Nexcess Web Services
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/08/2023 10:51PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/08/2023 10:49PM

Nexcess Systems Engineers have implemented a fix and there should be no further website impact from UK based connections. We are monitoring the environments and will provide further updates as they become available. Thank you for your patience as our Engineering teams worked to resolve this issue.

INVESTIGATING about 2 years ago - at 09/08/2023 04:05PM

We are currently investigating an interruption in service for customer websites which use Cloudflare. This issue appears limited in scope to visitors from the UK accessing a website hosted on any Nexcess platform, where that website uses Cloudflare or Nexcess Performance Shield. Nexcess Systems Engineers are engaged and are working to restore service as quickly as possible.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to resolve the issue.

Latest Nexcess outages

Service Interruption on a Subset of CloudHosts - 1 day ago
Interworx Licensing Issue - 1 day ago
Service Interruption on US-Midwest 2 region - 15 days ago
Planned Maintenance Extended - cloudhost-8448367.us-midwest-1.nxcli.net & cloudhost-10309510.us-midwest-1.nxcli.net - 17 days ago
Service Disruption – Nexcess.net Website - 25 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook