Outage in Nexcess

Service Interruption on cloudhost-186207.uk-south-2.nxcli.net

Resolved Minor
December 07, 2023 - Started almost 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Our Engineers are currently investigating a service interruption on cloudhost-186207.uk-south-2.nxcli.net. Sites on that cloudhost may be appearing down at this time. Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them. We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess uk-south-2
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/07/2023 07:52PM

This has been resolved.

MONITORING almost 2 years ago - at 12/07/2023 03:50PM

The hardware has been replaced and our team is checking all services on the cloudhost and looking into any further issues.

We appreciate your patience as our Engineering teams work on this issue, and we'll provide further updates as we have them.

IDENTIFIED almost 2 years ago - at 12/07/2023 02:10PM

Our team has identified an issue with hardware and is replacing that at this time. We will continue to provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

INVESTIGATING almost 2 years ago - at 12/07/2023 01:17PM

Our Engineers are currently investigating a service interruption on cloudhost-186207.uk-south-2.nxcli.net. Sites on that cloudhost may be appearing down at this time.

Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

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