Outage in Nexcess

Network Interruptions DDoS affecting our UK-South Datacenter

Resolved Minor
December 10, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Need to monitor Nexcess outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Nexcess, and never miss an outage again.
Start Free Trial

Outage Details

We are pleased to report that our Network Engineers have successfully mitigated the DDoS attack targeting our UK data center. We are actively monitoring performance to ensure ongoing stability and are not anticipating further disruptions. Our team remains vigilant and prepared to implement additional measures to maintain the security of our systems. We appreciate your understanding and patience during this incident. Your trust in our services is paramount, and we are dedicated to upholding the highest reliability and security standards. Should you have any concerns or need further assistance, please feel free to reach out to our support team at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). (edited)
Components affected
Nexcess uk-south-2
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/10/2023 05:08AM

Mitigation is holding, and service continues to be stable. We now consider this issue resolved, however, we will continue monitoring the situation closely and update this post should any changes come about.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

MONITORING about 1 year ago - at 12/10/2023 02:21AM

Our Network Engineers have mitigated the interruptions and service is showing stable at this time. We will monitor the situation closely and update this post should any changes come about.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

INVESTIGATING about 1 year ago - at 12/10/2023 01:04AM

We are pleased to report that our Network Engineers have successfully mitigated the DDoS attack targeting our UK data center. We are actively monitoring performance to ensure ongoing stability and are not anticipating further disruptions. Our team remains vigilant and prepared to implement additional measures to maintain the security of our systems.

We appreciate your understanding and patience during this incident. Your trust in our services is paramount, and we are dedicated to upholding the highest reliability and security standards. Should you have any concerns or need further assistance, please feel free to reach out to our support team at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). (edited)

Latest Nexcess outages

Nexcess Outage - 11 days ago
Client portal down - 18 days ago

Be the first to know when Nexcess and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime