Outage in Nexcess

Peformance Shield and SSL

Resolved Minor
January 12, 2024 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently seeing issues with SSL certificates for customers using Performance Shield. Liquid Web Development and Engineering Teams have been engaged, and are working to resolve the issues as quickly as possible. We appreciate your patience as our teams work to investigate and resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess Platform Updates / Other
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/12/2024 07:16PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 01/12/2024 05:31PM

Liquid Web Development and Engineering Teams have identified the source of the SSL errors and are working to implement a fix. We'll provide further updates as they become available. We appreciate your patience as our teams work to resolve this issue.

INVESTIGATING 11 months ago - at 01/12/2024 02:16PM

We are currently seeing issues with SSL certificates for customers using Performance Shield. Liquid Web Development and Engineering Teams have been engaged, and are working to resolve the issues as quickly as possible. We appreciate your patience as our teams work to investigate and resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

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