Outage in Nexcess

Containerhost Service Interruption NL-West Data Center

Resolved Minor
January 23, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating a network connectivity issue involving a subset of containerhosts in our Netherlands Data Center. Affected websites may experience issues connecting to ElasticSearch, Varnish, and RabbitMQ containerhosts, which may affect website performance. Systems and Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Additional updates will be provided as soon as they are made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.
Components affected
Nexcess nl-west-1
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/23/2024 09:07PM

This incident has been resolved.

MONITORING 11 months ago - at 01/23/2024 07:59PM

All containerhost services in NL-West-1 should now be operational. We are monitoring these hosts to ensure stability.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

IDENTIFIED 11 months ago - at 01/23/2024 06:06PM

We are currently investigating a network connectivity issue involving a subset of containerhosts in our Netherlands Data Center. Affected websites may experience issues connecting to ElasticSearch, Varnish, and RabbitMQ containerhosts, which may affect website performance. Systems and Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service. Additional updates will be provided as soon as they are made available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

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