Outage in Nexcess

Network Service Interruption, UK-South-2

Resolved Minor
February 07, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a network service interruption affecting a subset of customers in the uk-south-2 data center. Network and Engineering teams have been engaged and are working to return service as quickly as possible. We appreciate your patience as our teams work to resolve this issue. If you have any further questions or concerns, please contact us through any of the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net - Phone: 1-866-639-2377, 1-313-279-0722 (international). Thank you for your continued support.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/07/2024 03:49PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 02/07/2024 03:25PM

Network and Engineering have identified the source of the problem and are working to implement solution to resolve the issue. We'll provide further updates as they become available.

INVESTIGATING 11 months ago - at 02/07/2024 03:03PM

We are currently investigating a network service interruption affecting a subset of customers in the uk-south-2 data center. Network and Engineering teams have been engaged and are working to return service as quickly as possible. We appreciate your patience as our teams work to resolve this issue. If you have any further questions or concerns, please contact us through any of the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

Thank you for your continued support.

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