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This incident has been resolved.
Network and Engineering have identified the source of the problem and are working to implement solution to resolve the issue. We'll provide further updates as they become available.
We are currently investigating a network service interruption affecting a subset of customers in the uk-south-2 data center. Network and Engineering teams have been engaged and are working to return service as quickly as possible. We appreciate your patience as our teams work to resolve this issue. If you have any further questions or concerns, please contact us through any of the following channels:
- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).
Thank you for your continued support.
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