Unsafe Browsing Warning Message, Nexcess CNAME Targets

Our Security and Compliance teams have successfully identified and addressed the root cause of the recent issue. In collaboration with external partners, we have also ensured that all related flags have been cleared. We apologize for any inconvenience and sincerely appreciate your patience and ongoing trust as we worked to resolve this matter.

Our Security and Compliance teams are continuing to monitor the situation closely and work towards a resolution for this matter.

Further updates will be provided as new information becomes available. In the meantime, we appreciate and thank you for your trust and understanding.

The underlying issue that resulted in one of our internal domains being flagged has been addressed, and our Security and Compliance teams continue to monitor the situation closely.

Further updates will be provided as new information becomes available. In the meantime, we appreciate and thank you for your trust and understanding.

Our Security and Compliance teams have diligently worked with Microsoft and other providers to delist the affected CNAME Targets. We have made progress and will continue working to ensure the swiftest possible resolution.

This issue will not affect custom domains used on production or staging websites with our managed platforms. Sites in development that are not live and, therefore, depend on the CNAME may access the CNAME Target using a different web browser on their device.

We understand the importance of your online presence and apologize for any disruption. We are committed to ensuring access to your sites remains secure and uninterrupted.

Thank you for your continued support. We will provide further updates as more information becomes available.

Liquid Web and Nexcess Security and Compliance teams have received verified reports that the CNAME Targets issued to customer websites on Managed Wordpress, Managed WooCommerce, Managed Magento, and Flexible Cloudhosting plans have been flagged by Microsoft Defender.

When accessing these website by using the CNAME Target in the Microsoft Edge web browser the visitor may be displayed an "unsafe browsing" warning message.

We are working with Microsoft to remove the listing as quickly as possible and to locate the sources that lead to its publication. We will provide further updates as they become available.

Customers who register their own domains for use with their production or staging websites on the managed platforms will not be affected by this issue. Visitors may also be able to access the CNAME Target by using a different web browser on their device.

As a web hosting company, Liquid Web and Nexcess take security seriously and we do take action to suspend websites or accounts that violate our Acceptable Use Policy:
https://www.nexcess.net/policies/acceptable-use-policy/

If you are unable to reach your website due to a security warning in your browser, or if you have any questions or concerns, please contact our Support team through any of the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.

Thank you for your continued support.