Outage in Nexcess

Magento Critical Security Update

Resolved Major
April 09, 2024 - Started 9 months ago - Lasted 21 days
Official incident page

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Outage Details

Adobe has released a critical security update for Magento. Exploitation of the underlying vulnerability could lead to arbitrary code execution. Store owners are encouraged to apply the security update by upgrading their Magento version as soon as possible. The security update applies to the following Magento Open Source versions: - 2.4.7-beta3 and earlier - 2.4.6-p4 and earlier - 2.4.5-p6 and earlier - 2.4.4-p7 and earlier To secure your Magento store, upgrade your Magento version as follows: - Upgrade to Magento Open Source version 2.4.7 if currently running versions 2.4.7-beta3 and earlier - Upgrade to Magento Open Source version 2.4.6-p5 if currently running versions 2.4.6-p4 and earlier - Upgrade to Magento Open Source version 2.4.5-p7 if currently running versions 2.4.5-p6 and earlier - Upgrade to Magento Open Source version 2.4.4-p8 if currently running versions 2.4.4-p7 and earlier The vulnerability also affects Adobe Commerce customers. You may review the Adobe security bulletin in full here: https://helpx.adobe.com/security/products/magento/apsb24-18.html Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net - Phone: 1-866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess Platform Updates / Other
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/30/2024 06:54PM

This incident has been resolved.

MONITORING 8 months ago - at 04/11/2024 01:07PM

We are continuing to monitor for any further issues.

MONITORING 9 months ago - at 04/09/2024 05:29PM

Adobe has released a critical security update for Magento. Exploitation of the underlying vulnerability could lead to arbitrary code execution. Store owners are encouraged to apply the security update by upgrading their Magento version as soon as possible. The security update applies to the following Magento Open Source versions:
- 2.4.7-beta3 and earlier
- 2.4.6-p4 and earlier
- 2.4.5-p6 and earlier
- 2.4.4-p7 and earlier

To secure your Magento store, upgrade your Magento version as follows:
- Upgrade to Magento Open Source version 2.4.7 if currently running versions 2.4.7-beta3 and earlier
- Upgrade to Magento Open Source version 2.4.6-p5 if currently running versions 2.4.6-p4 and earlier
- Upgrade to Magento Open Source version 2.4.5-p7 if currently running versions 2.4.5-p6 and earlier
- Upgrade to Magento Open Source version 2.4.4-p8 if currently running versions 2.4.4-p7 and earlier

The vulnerability also affects Adobe Commerce customers. You may review the Adobe security bulletin in full here:
https://helpx.adobe.com/security/products/magento/apsb24-18.html

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

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