Outage in Nexcess

Network Service Interruption, AU-South-1

Resolved Major
January 08, 2025 - Started 2 days ago - Lasted about 7 hours
Official incident page

Need to monitor Nexcess outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Nexcess, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating a network service interruption in the au-south-1 data center. Nexcess Systems and Network Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available. Our support team is on standby and you can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net
Components affected
Nexcess Sydney, AU (SYD)
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/08/2025 09:26PM

This incident has been resolved.

MONITORING 2 days ago - at 01/08/2025 02:52PM

Nexcess system engineers have identified the root cause and full service should be restored at this time. Our teams are actively monitoring the environment for any further issues.

If you are still experiencing any interruption in service, our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

INVESTIGATING 2 days ago - at 01/08/2025 02:44PM

We are currently investigating a network service interruption in the au-south-1 data center. Nexcess Systems and Network Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

Latest Nexcess outages

Nexcess Outage - about 1 month ago
Nexcess Client Portal Down - about 1 month ago
Client portal down - about 1 month ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3560 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

14-day free trial · No credit card required · No code required