Outage in Nexcess

Network Service Interruption, AU-South-1

Resolved Major
January 08, 2025 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating a network service interruption in the au-south-1 data center. Nexcess Systems and Network Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available. Our support team is on standby and you can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net
Components affected
Nexcess Sydney, AU (SYD)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2025 09:26PM

This incident has been resolved.

MONITORING 4 months ago - at 01/08/2025 02:52PM

Nexcess system engineers have identified the root cause and full service should be restored at this time. Our teams are actively monitoring the environment for any further issues.

If you are still experiencing any interruption in service, our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

INVESTIGATING 4 months ago - at 01/08/2025 02:44PM

We are currently investigating a network service interruption in the au-south-1 data center. Nexcess Systems and Network Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

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