Outage in Nexcess

Temporary Service Disruption - Chat and Ticketing Systems

Resolved Minor
February 06, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing a disruption in our chat and ticketing systems, which may cause delays in providing support to our valued customers. However, initiating chats or creating cases will not be affected. We really appreciate your patience. If you have any questions or concerns. Please feel free to contact us via chat or ticket.
Components affected
Nexcess Tickets Nexcess Chats
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2025 05:23PM

This incident has been resolved.

MONITORING 3 months ago - at 02/06/2025 12:36PM

Our chat and ticketing systems are stable now, and we are monitoring the system.

If you have any questions or concerns. Please feel free to contact us via Live Chat or Ticket.

INVESTIGATING 3 months ago - at 02/06/2025 12:00PM

We are currently experiencing a disruption in our chat and ticketing systems, which may cause delays in providing support to our valued customers. However, initiating chats or creating cases will not be affected.

We really appreciate your patience. If you have any questions or concerns. Please feel free to contact us via chat or ticket.

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