Outage in Nexcess

Support phone Issues

Resolved Minor
February 18, 2025 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investing an issue with our phone system. At this time we are unable to receive new phones calls, however we can still be reached via chat (nexcess.net) or email/ticket (support@liquidweb.com).
Components affected
Nexcess Phones
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/19/2025 01:24AM

This incident has been resolved.

MONITORING 2 months ago - at 02/18/2025 06:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/18/2025 06:49PM

Our phone system is fully operational. This issue has been resolved.

INVESTIGATING 2 months ago - at 02/18/2025 06:33PM

We are currently investing an issue with our phone system. At this time we are unable to receive new phones calls, however we can still be reached via chat (nexcess.net) or email/ticket (support@liquidweb.com).

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