Outage in Nexcess

Multiple Cloudhost down.

Resolved Major
April 12, 2025 - Started 17 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Servers under the same KVM are down. The cloudhosts cloudhost-13465920.nl-west-1.nxcli.net and cloudhost-13465578.nl-west-1.nxcli.net are currently unavailable. Our engineering team is actively working on the issue. We will provide further updates as information becomes available. We apologize for the inconvenience. If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Components affected
Nexcess nl-west-1
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/13/2025 12:47PM

Our engineering team has resolved the root case, completed the hardware replacement, and services are now fully online and operational. We are continuing to monitor closely if any further issues arise.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.

MONITORING 17 days ago - at 04/12/2025 11:17PM

Our engineering team has resolved the root case, completed the hardware replacement, and services are now fully online and operational. We are continuing to monitor closely if any further issues arise.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.

INVESTIGATING 17 days ago - at 04/12/2025 05:04PM

Servers under the same KVM are down. The cloudhosts cloudhost-13465920.nl-west-1.nxcli.net and cloudhost-13465578.nl-west-1.nxcli.net are currently unavailable. Our engineering team is actively working on the issue. We will provide further updates as information becomes available. We apologize for the inconvenience.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.

Latest Nexcess outages

DDoS Attack on cloudhost-3399520.us-west-1.nxcli.net - 4 days ago
Network Service Interruption, US-Midwest-1 - 4 days ago
DDoS Attack on cloudhost-673916.nl-west-1.nxcli.net - 6 days ago
IP Binding Failure on esclade.nexcess.net (Port 80) – SYN Flood Attack - 9 days ago
[US-Midwest-2] Service Interruption - 10 days ago

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