Outage in Nextiva

NextivaONE and NextOS Platform Login and Loading Issues

Resolved Major
November 15, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Nextiva customers are currently experiencing issues while loading the NextOS Platform and/or NextivaONE. Additionally, some users are not able to successfully login with their known username and password. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Components affected
Nextiva CRM
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/16/2023 02:10AM

This incident has been resolved.

MONITORING about 1 year ago - at 11/16/2023 12:56AM

Access and login to all applications have recovered and we are now monitoring the results of restoration efforts.

IDENTIFIED about 1 year ago - at 11/16/2023 12:07AM

We continue to see improvement for users and are working to fully resolve this issue.

IDENTIFIED about 1 year ago - at 11/15/2023 11:31PM

We are seeing improvement after recent changes and continue to work to fully resolve this issue.

IDENTIFIED about 1 year ago - at 11/15/2023 10:56PM

Engineers are continuing to work on the fix for this issue.

IDENTIFIED about 1 year ago - at 11/15/2023 10:08PM

Engineers are continuing to work on the fix for this issue.

IDENTIFIED about 1 year ago - at 11/15/2023 09:10PM

A subset of users experiencing registration issues have confirmed resolution.

Engineers are engaged working through the remaining issues.

IDENTIFIED about 1 year ago - at 11/15/2023 09:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 11/15/2023 08:32PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/15/2023 08:22PM

We are continuing to investigate.

INVESTIGATING about 1 year ago - at 11/15/2023 07:53PM

Nextiva customers are currently experiencing issues while loading the NextOS Platform and/or NextivaONE. Additionally, some users are not able to successfully login with their known username and password. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

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