Outage in Nextiva

Intermittent One Way Audio Issues

Resolved Major
February 06, 2024 - Started 11 months ago - Lasted about 7 hours
Official incident page

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Outage Details

A subset of users are experiencing intermittent one-way audio on voice calls. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
Components affected
Nextiva SIP Trunking
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/06/2024 10:25PM

This incident has been resolved.

MONITORING 11 months ago - at 02/06/2024 09:15PM

We are continuing to monitor the results. At this time users should no longer be experiencing intermittent one-way audio on voice calls.

IDENTIFIED 11 months ago - at 02/06/2024 08:59PM

We are monitoring the results of the implemented fix. We will continue to update through full resolution.

IDENTIFIED 11 months ago - at 02/06/2024 07:44PM

The issue has been identified and a fix is being implemented. We will continue to update as new information is available.

INVESTIGATING 11 months ago - at 02/06/2024 06:59PM

Engineers are continuing to investigate. We will provide further updates within the next hour or as new information is available.

INVESTIGATING 11 months ago - at 02/06/2024 06:05PM

We are continuing to investigate the issue. We will provide further updates within the next hour or as new information is available.

INVESTIGATING 11 months ago - at 02/06/2024 04:55PM

Engineers are continuing to investigate.

INVESTIGATING 11 months ago - at 02/06/2024 03:52PM

A subset of users are experiencing intermittent one-way audio on voice calls. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

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