Outage in Nextiva

Nextiva vFax Outbound issues

Resolved Major
June 24, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Nextiva vFAX customers are currently experiencing issues sending outbound faxes. Inbound fax is unimpacted at this time. Our engineers are aware of this and are working to resolve the issue as quickly as possible.
Components affected
Nextiva vFAX
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/24/2024 09:24PM

This incident has been resolved

MONITORING 6 months ago - at 06/24/2024 08:56PM

Remediation efforts have been completed, and outbound fax is flowing as intended. There may be a delay at this time while all outbound messages are processed. We will monitor for 30 minutes to ensure full resolution.

IDENTIFIED 6 months ago - at 06/24/2024 07:11PM

Restoration efforts are still underway to restore outbound faxes. We appreciate your patience during this work while we ensure all other fax functionalities are unimpacted. We will continue to update through completion.

IDENTIFIED 6 months ago - at 06/24/2024 05:54PM

The fix for this issue is still underway. We will continue to update as more information becomes available

IDENTIFIED 6 months ago - at 06/24/2024 04:50PM

The issue has been identified, and engineers are working to remediate the problem.

INVESTIGATING 6 months ago - at 06/24/2024 04:05PM

Engineers remain engaged in investigating the issue. We will continue to update as the problem continues.

INVESTIGATING 6 months ago - at 06/24/2024 03:24PM

Nextiva vFAX customers are currently experiencing issues sending outbound faxes. Inbound fax is unimpacted at this time. Our engineers are aware of this and are working to resolve the issue as quickly as possible.

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