Outage in Nextiva

Nextiva vFax Issues

Resolved Major
September 18, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue sending and receiving faxes. Engineers know the cause and are working to restore service as quickly as possible. Inbound faxes via email are queuing at this time and will be received upon restoration.
Components affected
Nextiva vFAX
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 09:47AM

Restoration efforts have been completed, and we are seeing successful fax sending and receiving. Faxes are accessible in portals as intended. This incident is resolved.

IDENTIFIED 3 months ago - at 09/18/2024 08:44AM

Engineers continue with restoration efforts and are making positive progress. We will update you as we complete these efforts. Inbound faxes via email are still being queued.

IDENTIFIED 3 months ago - at 09/18/2024 07:32AM

Restoration efforts are still underway. We will continue to update through the completion of these efforts. Inbound faxes via email are still being queued.

IDENTIFIED 3 months ago - at 09/18/2024 06:34AM

We are currently experiencing an issue sending and receiving faxes. Engineers know the cause and are working to restore service as quickly as possible. Inbound faxes via email are queuing at this time and will be received upon restoration.

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