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Outage in Nextiva

Nextiva Contact Center Calling Issues

Resolved Major
January 30, 2026 - Started 3 months ago - Lasted 44 minutes
Official incident page

Incident Report

A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2026 06:37PM

After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

MONITORING 3 months ago - at 01/30/2026 06:23PM

A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

IDENTIFIED 3 months ago - at 01/30/2026 05:56PM

A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

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