Outage in Nextiva
Nextiva Contact Center Login Issues
Resolved MajorIncident Report
Summary AI Generated
Nextiva experienced a major 2.6-hour outage preventing customers from logging into the Nextiva Contact Center (nextiva.thrio.com). During the incident, alternative login URLs were available as a temporary workaround while engineers worked to restore access. The issue was fully resolved after successful logins were confirmed, with users advised to hard refresh their browser or clear cache and cookies if problems persisted.
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/07/2026 06:55PM
This incident has been resolved.
MONITORING
7 days ago - at 08/07/2026 06:12PM
We are continuing to monitor for any further issues.
MONITORING
7 days ago - at 08/07/2026 06:11PM
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
IDENTIFIED
7 days ago - at 08/07/2026 05:39PM
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
INVESTIGATING
7 days ago - at 08/07/2026 04:53PM
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
INVESTIGATING
7 days ago - at 08/07/2026 04:21PM
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
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