Outage in Nextiva
Nextiva Contact Center Login Issues
Resolved MajorIncident Report
Summary AI Generated
**Nextiva Contact Center Login Issues** On July 1, 2026, Nextiva Contact Center experienced a 26-minute major incident where users were unable to log in via Salesforce CTI, reset passwords, or load dashboards. Engineers investigated and deployed a fix resolving all three issues. Users still experiencing problems after the fix were advised to clear their browser cache and cookies.
Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/01/2026 01:10PM
A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time.
INVESTIGATING
16 days ago - at 07/01/2026 12:44PM
Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.
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