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Outage in Nextiva

NextivaONE and NextOS Platform Login/Access Issues

Resolved Major
August 13, 2026 - Started about 24 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Nextiva experienced a major outage lasting approximately 4.7 hours that prevented users from logging into and using the NextivaONE and NextOS platforms. During recovery, calling was restored first while SMS and administration areas experienced lingering issues before full resolution. Engineers identified the root cause and implemented fixes that stabilized all services, with the incident fully resolved after confirmed platform-wide stability.

We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 08/13/2026 05:58PM

All services have continued to remain stable after resolution actions. Incident is resolved.

MONITORING about 20 hours ago - at 08/13/2026 05:10PM

We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

IDENTIFIED about 21 hours ago - at 08/13/2026 04:32PM

We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

IDENTIFIED about 21 hours ago - at 08/13/2026 04:10PM

We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

IDENTIFIED about 22 hours ago - at 08/13/2026 03:32PM

We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

IDENTIFIED about 22 hours ago - at 08/13/2026 02:49PM

Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

IDENTIFIED about 23 hours ago - at 08/13/2026 01:59PM

We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

INVESTIGATING about 24 hours ago - at 08/13/2026 01:16PM

We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

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