Outage in Nextiva
NEXT and XBert Issues
Resolved MajorIncident Report
Summary AI Generated
A subset of Nextiva NEXT customers experienced inbound and outbound call issues that later expanded to include SMS and email service disruptions. The incident lasted 3.4 hours before engineers identified the root cause and implemented a fix, restoring all core communication services. Full functionality was confirmed and monitored before the incident was officially resolved.
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 05/21/2026 09:02PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 05/21/2026 08:30PM
We continue to see full functionality of core services and will continue to monitor for full resolution.
IDENTIFIED
about 11 hours ago - at 05/21/2026 08:19PM
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
IDENTIFIED
about 12 hours ago - at 05/21/2026 07:53PM
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
IDENTIFIED
about 12 hours ago - at 05/21/2026 07:19PM
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
IDENTIFIED
about 13 hours ago - at 05/21/2026 06:51PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 13 hours ago - at 05/21/2026 06:32PM
We are continuing to work on the fix for this issue.
IDENTIFIED
about 13 hours ago - at 05/21/2026 06:02PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 14 hours ago - at 05/21/2026 05:39PM
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
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