Outage in Nuance Dragon Medical

Investigating intermittent service disruptions across multiple data centers

Resolved Major
May 02, 2019 - Started over 6 years ago
Official incident page

Incident Report

We are currently seeing intermittent service disruptions across multiple data centers. Users may see issues or errors logging into Speech products as well as slow or no return of speech results.

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Latest Updates ( sorted recent to last )
RESOLVED over 6 years ago - at 05/02/2019 09:20PM

The Microsoft infrastructure issue responsible for the service disruption has been fully remediated. We have validated that all Dragon Medical Cloud products are now functioning correctly at this time.

INVESTIGATING over 6 years ago - at 05/02/2019 08:57PM

We are currently seeing intermittent service disruptions across multiple data centers. Microsoft has confirmed a multi-region infrastructure issue that is causing impact. Microsoft is actively working to remediate the issues and Nuance is partnered with Microsoft to resolve. Users may see issues or errors logging into Dragon Medical Speech Cloud products as well as slow or no return of speech results.

INVESTIGATING over 6 years ago - at 05/02/2019 08:35PM

We are currently seeing intermittent service disruptions across multiple data centers. Users may see issues or errors logging into Speech products as well as slow or no return of speech results.

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