Outage in Olark

Degraded chat performance

Resolved Minor
September 12, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We're investigating reports that chat messages are delayed and there are issues loading transcripts. We'll update here as we know more.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/12/2023 11:29PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/12/2023 09:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/12/2023 07:06PM

We're seeing delayed messages again but have identified the cause and are working on resolution now. We'll update as soon as we have more information to share.

MONITORING over 1 year ago - at 09/12/2023 06:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/12/2023 05:02PM

We're investigating reports that chat messages are delayed and there are issues loading transcripts. We'll update here as we know more.

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