Outage in Olark

Incident Alerted

Resolved Minor

October 30, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Components affected

Olark Operator messages Olark Visitor messages

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/30/2025 04:01AM

This incident has been resolved.

MONITORING 4 months ago - at 10/30/2025 01:28AM

We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

INVESTIGATING 4 months ago - at 10/30/2025 01:13AM

We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

INVESTIGATING 4 months ago - at 10/30/2025 12:53AM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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