Outage in Olo
Delayed Invoicing Automatic Charges
Major
May 22, 2025 - Started 1 day ago
Official incident page
Official incident page
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Outage Details
We are experiencing a service disruption with our billing service provider that is causing customers set up with automatic payments to not be charged for Olo invoices. Charges may be delayed until this is resolved. We are working with our provider to resolve the issue. We will provide updates as we get more information.
Latest Updates ( sorted recent to last )
IDENTIFIED
about 3 hours ago - at 05/23/2025 03:31PM
A fix has been identified and our billing service provider estimates that charges will resume next week.
IDENTIFIED
1 day ago - at 05/22/2025 06:08PM
We are experiencing a service disruption with our billing service provider that is causing customers set up with automatic payments to not be charged for Olo invoices. Charges may be delayed until this is resolved. We are working with our provider to resolve the issue. We will provide updates as we get more information.
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