Outage in Olo

Payment Processor Issues: Worldpay MercPay Webservices

Resolved Minor
June 24, 2025 - Started 4 months ago - Lasted 35 minutes
Official incident page

Incident Report

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Components affected
Olo Payment Processing Partners

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/24/2025 02:23AM

This incident has been resolved.

MONITORING 4 months ago - at 06/24/2025 02:14AM

Errors have recovered and we are actively monitoring at this time.

INVESTIGATING 4 months ago - at 06/24/2025 01:52AM

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

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