Outage in Olo

Payment Processor Issues: Worldpay MercPay Webservices

Resolved Major
June 26, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservicesas their payment provider.
Components affected
Olo Payment Processing Partners

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/26/2025 04:54PM

This incident has been resolved.

MONITORING 4 months ago - at 06/26/2025 04:19PM

We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

IDENTIFIED 4 months ago - at 06/26/2025 03:59PM

Worldpay MercPay Webservices has identified an issue on their end.

INVESTIGATING 4 months ago - at 06/26/2025 03:47PM

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservicesas their payment provider.

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