Outage in Olo

Elevated Errors Updating Menu Search Indexes

Resolved Minor

August 19, 2025 - Started 8 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating increased error rates reindexing menu changes. Users may see stale results in menu search from within Menu Admin.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/20/2025 03:19AM

This incident has been resolved.

MONITORING 8 months ago - at 08/20/2025 01:07AM

We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.

MONITORING 8 months ago - at 08/19/2025 09:45PM

We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.

MONITORING 8 months ago - at 08/19/2025 08:42PM

A fix has been implemented and we are monitoring the results. Users may see stale results in menu search from within Menu Admin.

IDENTIFIED 8 months ago - at 08/19/2025 07:13PM

The issue has been identified and a fix is being implemented. Users may see stale results in menu search from within Menu Admin.

INVESTIGATING 8 months ago - at 08/19/2025 06:32PM

We are investigating increased error rates reindexing menu changes. Users may see stale results in menu search from within Menu Admin.

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