Outage in Olo

Loyalty Partner Issues

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.
Components affected
Olo Loyalty Partners

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 11:19PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/20/2025 09:22PM

We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.

MONITORING about 1 month ago - at 10/20/2025 07:50PM

We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.

MONITORING about 1 month ago - at 10/20/2025 06:01PM

We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.

INVESTIGATING about 1 month ago - at 10/20/2025 05:03PM

We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.

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