Outage in Olo

Point of Sale Partner Issues: SimphonyCloud

Resolved Major
October 20, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.
Components affected
Olo Point of Sale Partners

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/20/2025 07:56PM

This incident has been resolved.

MONITORING 4 days ago - at 10/20/2025 07:27PM

We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.

INVESTIGATING 4 days ago - at 10/20/2025 06:16PM

We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.

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