Outage in Olo
Payment Gateway Issues: FreedomPay
Resolved MinorIncident Report
Summary AI Generated
Olo experienced elevated payment processing errors through the FreedomPay gateway, affecting ordering and POS payments at locations using FreedomPay. The payment processing issues were resolved after 28 minutes of service disruption.
We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/11/2026 04:41PM
This incident has been resolved.
MONITORING
about 18 hours ago - at 03/11/2026 04:32PM
We're seeing Freedompay transactions return to normal and continue to monitor the situation.
INVESTIGATING
about 18 hours ago - at 03/11/2026 04:15PM
We're detecting elevated errors processing payments through FreedomPay. Olo ordering and POS payments may be affected at locations using FreedomPay as their payment gateway.
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